![]() ![]() Confirm you are using the correct sign-in information and that your organization uses this feature. Select Restore default MDM URLs, verify that the MDM terms of use URL is set to.Select Mobility (MDM and MAM), and then click Microsoft Intune.Sign in to the Azure portal, and then select Microsoft Entra ID.Go to the Microsoft 365 Admin Center, and then assign either an Intune or a Microsoft 365 license to the user. To fix this issue, use one of the following methods: Assign a valid license to the user The MDM terms and conditions in Microsoft Entra ID is blank or doesn't contain the correct URL. Try again, or contact your system administrator with the problem information from this page. Looks like we can't connect to the URL for your organization's MDM terms of use. In this situation, you may receive the following error message: And the user who tries to enroll the device doesn't have a valid Intune license or an Office 365 license. You use both MDM for Microsoft 365 and Intune on the tenant. Looks like the MDM Terms of Use endpoint is not correctly configured. Solution: Assign a valid Intune license to the user, and then enroll the device. Make sure the information you provided is correct, and then try again or request support from your company."Ĭause: The user who tried to enroll the device doesn't have a valid Intune license. This account is not allowed on this phone.Įrror: "This account is not allowed on this phone. Enroll the device in Intune or join the device to Microsoft Entra ID.Sign out of Windows, then sign in by using your account.Go to Settings > Accounts > Work Access, then remove the work or school account.Sign out of Windows, then sign in by using the other account that has enrolled or joined the device.Use these steps to remove the other work or school account. Please remove that work or school connection and try again." Look for a message that's similar to "Another user on the system is already connected to a work or school. To determine whether this is the case, go to Settings > Accounts > Work Access. A different user has already enrolled the device in Intune or joined the device to Microsoft Entra ID.You can contact your system administrator with the error code 8018000a."Ĭause: One of the following conditions is true: Then, you can restore the registry if a problem occurs.įor more information about how to back up and restore the registry, read How to back up and restore the registry in WindowsĮrror 8018000a: The device is already enrolled.Įrror 8018000a: "Something went wrong. For added protection, back up the registry before you modify it. Therefore, make sure that you follow these steps carefully. ![]() However, serious problems might occur if you modify the registry incorrectly. This section, method, or task contains steps that tell you how to modify the registry. If the PC still can't enroll, look for and delete this key, if it exists: KEY_CLASSES_ROOT\Installer\Products\6985F0077D3EEB44AB6849B5D7913E95. If the following registry key exists, delete it: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OnlineManagement and all sub keys. Look for the Intune cert issued by Sc_Online_Issuing, and delete it, if present. The account certificate of the previous account is still present on the computer.ĭouble-click Certificates, choose Computer account > Next, and select Local Computer.ĭouble-click Certificates (Local computer) and choose Personal > Certificates.The computer has the cloned image of a computer that was already enrolled.Error hr 0x8007064c: The machine is already enrolledĮnrollment fails with the error "The machine is already enrolled." The enrollment log shows error hr 0x8007064c.Ĭause: This failure may occur for one of these reasons: See Troubleshoot device enrollment in Microsoft Intune for additional, general troubleshooting scenarios. This article helps Intune administrators understand and troubleshoot error messages when enrolling Windows devices in Microsoft Intune. ![]()
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